These are the terms you agree to when you use Murmur. They are meant to be read, so they are written to be read.
Vits Consulting UG (haftungsbeschränkt), Germany, provides Murmur. By creating an account you enter into a contract with us on these terms. If you do not agree with them, do not create an account.
Murmur calculates your astrological birth chart from the birth details you give it, and lets you have a conversation about it with an AI. It is made for reflection and entertainment.
It is not advice. Nothing Murmur says is medical, psychological, legal or financial advice, and it must not be used as a substitute for a qualified professional. Astrology is not a science and Murmur makes no claim that anything it tells you is predictive or true.
If you are in crisis, please contact your local emergency number or a crisis line. Murmur is not an emergency service and no one is reading your messages.
Replies are generated by an AI model. They can be wrong, inconsistent or plainly strange, and we do not check them before you see them. Treat them as prompts for your own thinking, not as statements of fact.
You must be at least 16. You are responsible for the sign-in method you use and for anything done through your account.
Give us birth details that are actually yours if you want the chart to mean anything — but nothing here obliges you to, and we do not verify them.
One person, one account. Do not share it.
Murmur has a free tier with a daily allowance, and a paid tier, Murmur Pro, with a larger one and additional features. The current allowances are shown in the app and can change; if we reduce what a paid plan includes, we will tell you before it takes effect and you may cancel.
Both tiers use the same AI model. Murmur Pro buys you volume and features, never better answers.
Subscriptions are sold through Apple or Google, and they take the payment, not us. A subscription renews automatically until you cancel it, and you cancel it in your Apple or Google account settings rather than here — deleting the app does not cancel it. Refunds are handled by whichever store you bought it from, under their policies.
If you are a consumer in the EU you have a statutory right to withdraw from a distance contract within 14 days. By starting to use a subscription immediately you ask us to begin performance during that period, and you acknowledge that you lose the right of withdrawal once the service has been fully performed. Store refund policies may in practice be more generous, and are unaffected by this.
What you write stays yours. We do not claim ownership of your messages or reflections, and we do not use them to train AI models.
You grant us only the permission we need to run the service: to send your message to our AI provider to generate a reply, to derive short notes so Murmur remembers you between conversations, and to show all of it back to you.
Do not use Murmur to break the law, to harass anyone, to submit someone else's personal data without their knowledge, or to try to extract the system's instructions or abuse the AI provider behind it. We may suspend an account that does.
We will try to keep Murmur working, but we do not promise it will be available without interruption. It depends on services we do not control, and any of them can fail.
We may change or discontinue features. If we discontinue the service entirely, we will give you reasonable notice and a way to export your data first.
You can stop at any time by deleting your account in Profile → Privacy & data. That deletes your data as described in the Privacy Policy and cannot be undone. Cancel your subscription separately in the App Store or Google Play.
We may suspend or close an account that breaks these terms, and where it is reasonable to do so we will tell you why first.
We are liable without limit for death or personal injury caused by our negligence, for intent and gross negligence, and under the German Product Liability Act. For ordinary negligence we are liable only where we breach an obligation essential to this contract, and then only for foreseeable damage typical of this kind of contract.
Nothing in these terms limits any right you have as a consumer that cannot be limited by agreement.
German law applies, without prejudice to the mandatory consumer protection of the country you live in. If you are a consumer, you may bring a claim in the courts of your own country.
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.
If any part of these terms turns out to be unenforceable, the rest still stands.
Questions: hello@murmur.mobi.