Crisis & Safety Policy

What Murmur is - and is not

Murmur is a space for daily self-reflection: a reading from your birth chart, written reflection, and conversation with an AI companion. People often turn to reflection in difficult moments, and we take the responsibility that comes with that seriously. This policy explains what Murmur does - and, just as importantly, what it cannot do - when a conversation suggests that you may be at risk of harm. Murmur is operated by Vits Consulting UG (haftungsbeschränkt), Meisenstrasse 6, 40789 Monheim am Rhein, Germany ("we", "us").

Murmur is a wellbeing and reflection product. It is not a medical device, a healthcare service, an emergency service, or a crisis hotline, and it is not a substitute for professional mental-health care. When you chat in Murmur, you are talking to an AI, not a human. The AI is not a therapist, counsellor, or clinician; it cannot diagnose or treat, and your conversations are not monitored by people. Please do not rely on Murmur as your only source of help in a crisis.

How Murmur recognises a possible crisis

When you exchange messages with the AI companion, an automated safety check runs alongside the conversation. It looks for signals that may indicate a safety concern - for example content suggesting suicidal thoughts or self-harm, serious harm or abuse directed at you by someone else, or acute emotional distress.

This check applies only to the messages you exchange with the AI companion. The reflections and readings you keep in Murmur are stored on your device and are not scanned.

Automated detection is not perfect. It can miss genuine risk, and it can trigger on content that is not a crisis - for example when you describe a dream, a memory, or something that happened to someone else. We tune our systems to err on the side of offering help, but no automated system can guarantee that any particular message will be recognised.

What happens when the safety check triggers

Two things - and only these two things:

• The conversation stays open. The AI will acknowledge what you have shared and respond with care. Murmur will never block you, end the conversation, or penalise your account because you talked about how you feel. A moment of distress is the worst possible time to be shown a closed door.
• The app shows you real help. Murmur will display crisis services appropriate to your region - hotlines and text services staffed by trained people, independent of Murmur - so that human support is one tap away. These services are also always available, without any trigger, under Settings → Safety.

What Murmur cannot do - please read this

No one at Murmur monitors conversations, and our systems cannot dispatch help. Murmur cannot call emergency services, notify your family, or alert the authorities on your behalf - even when the safety check triggers. If you are in danger, or worried about someone else, contacting your local emergency number yourself is always the fastest and most reliable route to help. That is exactly why we put those numbers one tap away.

Your data

The safety check is fully automated and runs in the moment, on the message you send, as part of generating the AI’s reply. We do not build a profile of your mental health, we do not keep safety-check results linked to your account, and no conversation content is sent to a person for review. Where the law requires us to report how often crisis resources were shown - for example under California law - we report aggregate counts only, containing no personal information.

Details of how Murmur processes personal data are in our Privacy Policy.

Crisis resources

The list below covers the countries where Murmur currently operates, verified 2026-08-08. The in-app list (Settings → Safety) is the maintained, up-to-date version and takes precedence; numbers can change over time. For every other country, findahelpline.com and befrienders.org maintain searchable directories of verified services.

• Türkiye - Emergency (all services): 112
• Türkiye - ALO 183, Social Support Line (Ministry of Family and Social Services): 183
• United States - Emergency: 911
• United States - 988 Suicide & Crisis Lifeline, 24/7, free: call or text 988, or chat at 988lifeline.org
• United States - Crisis Text Line, 24/7, free: text HOME to 741741
• Everywhere else - findahelpline.com: free, verified helplines in 130+ countries, searchable by country and topic.

Contact and feedback

If you have feedback about this policy, or a concern about how Murmur behaved in a safety situation, contact safety@murmur.mobi. This inbox is not monitored in real time and is not an emergency channel - in an emergency, always use the numbers above.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date above and, for significant changes, let you know in the app.